ATTENTION QUICKBOOKS and QUICKEN USERS

Citizens Bank is migrating to a new online and mobile banking system on November 6th, 2024. This upgrade will require that you make changes to your QuickBooks or Quicken software, so please take action to ensure a smooth transition.

Conversion instructions are available below.

This conversion instructions reference two Action Dates. Please use the dates provided below:

1st Action Date: Now through 11/04/2024

A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history might not be available after this upgrade.

2nd Action Date: 11/06/2024

This is the action date for the remaining steps the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

Conversion instructions

Quicken – click HERE

QuickBooks Desktop – click HERE

QuickBooks Online – click HERE

Intuit aggregation services may be interrupted for up to 5 business days. Users are encouraged to download a QFX/QBO file during this outage. The following services may not work during the outage:

• Quicken Win/Mac Express Web Connect
• QuickBooks Online Express Web Connect

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

If you have any questions, please contact us at (573) 237-3051